The ticket system is only available to registered members because of the way it works.
So you'll need to login or sign up to use it. We do recommend using the ticket system for efficient responses.
If you don't want to sign up or sign in, then please email support@littlebigtree.com.
We'd also recommend looking through the FAQ to see if your problem has already been covered (this is available to registered and non-registered members).
Little Big Tree Creations Ltd.